Fix issues
We’re always here to help when an issue arises, but many problems can be quickly and easily resolved on your own. Below is a list of common accommodation issues to guide you. If your specific issue isn’t listed, feel free to consult Google or ChatGPT for assistance!
For any accommodation-related problems that require our support, please reach out in the accommodation’s WhatsApp group. This keeps both us and your housemates informed. We’ll respond with a solution or a repair date in the group as soon as possible.
No warm water
1. Check Your Heating System
Boiler or water heater: Ensure it is powered on and functioning correctly. Look for any error messages, warning lights, or unusual noises.
Thermostat settings: Verify that the thermostat is set to an appropriate temperature for hot water.
2. Inspect the Water Pressure If you have a boiler, check its pressure gauge. If the pressure is too low (usually below 1 bar), it may need refilling. Refer to the manual or contact a professional.
3. Verify the Power Supply Electric water heater: Ensure it’s connected to power and that the circuit breaker hasn’t tripped. Gas water heater: Confirm that the gas supply is active and the pilot light is lit.
4. Test Other Faucets Turn on different taps to see if the issue is isolated to one location or affects the entire property.
5. Check the Main Water Supply Confirm that your water supply hasn’t been interrupted or turned off for maintenance.
6. Reset Your System Reset your boiler or water heater as per the manufacturer’s instructions. This can resolve minor glitches.
7. Contact us so we can send a proffessional.
2. Inspect the Water Pressure If you have a boiler, check its pressure gauge. If the pressure is too low (usually below 1 bar), it may need refilling. Refer to the manual or contact a professional.
3. Verify the Power Supply Electric water heater: Ensure it’s connected to power and that the circuit breaker hasn’t tripped. Gas water heater: Confirm that the gas supply is active and the pilot light is lit.
4. Test Other Faucets Turn on different taps to see if the issue is isolated to one location or affects the entire property.
5. Check the Main Water Supply Confirm that your water supply hasn’t been interrupted or turned off for maintenance.
6. Reset Your System Reset your boiler or water heater as per the manufacturer’s instructions. This can resolve minor glitches.
7. Contact us so we can send a proffessional.
No power in the house or in a room
1. Check Other Rooms or Areas
Determine if the power outage affects just one room, multiple rooms, or the whole house.
If it’s only one room, it could be a tripped circuit breaker or a specific outlet issue.
2. Inspect the Circuit Breaker Locate your electrical panel (usually in a utility area, basement, or hallway).
Check for any tripped breakers (they may be in the middle or “off” position). Reset by switching them fully off, then back on.
If you have a fuse box, look for blown fuses and replace them if necessary.
3. Test Electrical Outlets Plug a working device (e.g., a lamp or phone charger) into different outlets to ensure the issue isn’t specific to a single outlet.
If some outlets work but others don’t, the problem might be isolated to a particular circuit.
4. Check the Residual Current Device (RCD) Many homes have an RCD (safety switch) in the fuse box. If it has tripped, reset it by flipping the switch back on.
5. Look for Overloaded Circuits Unplug devices in the affected area, as too many high-power devices on one circuit can cause it to trip.
6. Verify the Main Power Supply Check if your neighbors have power. If they don’t, the outage might be due to a local power issue. Contact your utility provider for updates.
7. Use a Backup Source if Necessary If you’re dealing with a larger outage, use flashlights, candles, or a portable generator (if available) for temporary lighting.
8. Contact a us so we can send a proffessional.
If it’s only one room, it could be a tripped circuit breaker or a specific outlet issue.
2. Inspect the Circuit Breaker Locate your electrical panel (usually in a utility area, basement, or hallway).
Check for any tripped breakers (they may be in the middle or “off” position). Reset by switching them fully off, then back on.
If you have a fuse box, look for blown fuses and replace them if necessary.
3. Test Electrical Outlets Plug a working device (e.g., a lamp or phone charger) into different outlets to ensure the issue isn’t specific to a single outlet.
If some outlets work but others don’t, the problem might be isolated to a particular circuit.
4. Check the Residual Current Device (RCD) Many homes have an RCD (safety switch) in the fuse box. If it has tripped, reset it by flipping the switch back on.
5. Look for Overloaded Circuits Unplug devices in the affected area, as too many high-power devices on one circuit can cause it to trip.
6. Verify the Main Power Supply Check if your neighbors have power. If they don’t, the outage might be due to a local power issue. Contact your utility provider for updates.
7. Use a Backup Source if Necessary If you’re dealing with a larger outage, use flashlights, candles, or a portable generator (if available) for temporary lighting.
8. Contact a us so we can send a proffessional.
Clogged sink, toilet or shower
1. Sink or Shower Clog
Step 1: Remove Debris
Check for visible debris (like hair or food particles) near the drain. Use gloves or a drain tool to remove it manually.
Step 2: Use Boiling Water (Sink Only) Pour a kettle of boiling water down the drain. This can help dissolve grease or soap buildup. Do not use boiling water if you have PVC pipes; use hot water instead.
Step 3: Use a Plunger Place a plunger over the drain and pump it firmly to create suction. This can help dislodge the clog.
Step 4: Use Baking Soda and Vinegar Pour 1 cup of baking soda followed by 1 cup of vinegar into the drain. Let it sit for 15-30 minutes, then flush with hot water.
Step 5: Use a Drain Snake If the clog persists, use a drain snake or a wire coat hanger to break it up.
2. Toilet Clog
Step 1: Use a Plunger Use a toilet plunger with a flange for a better seal. Pump the plunger firmly up and down to create suction and push the clog through.
Step 2: Add Hot Water and Dish Soap Pour hot (not boiling) water and a few squirts of dish soap into the toilet. Let it sit for 10-15 minutes, then try flushing.
Step 3: Use a Toilet Auger Insert a toilet auger into the bowl and rotate it to break up or retrieve the clog.
3. Preventive Measures
Avoid flushing non-biodegradable items (e.g., wipes or hygiene products) down the toilet. Use drain covers in sinks and showers to catch hair and debris.
Heating not working
1. Check the Thermostat
- Ensure the thermostat is set to "heat" and the temperature is set higher than the current room temperature.
- Replace batteries if the thermostat is battery-powered.
-Confirm the thermostat is properly connected to the heating system.
2. Inspect the Heating System
- Boiler/Furnace: Ensure it is powered on and there are no error messages or warning lights.
- Radiators: Check if the radiators are turned on and if the valves are open.
- Electric Heater: Ensure it is plugged in, switched on, and the circuit breaker hasn’t tripped.
3. Check for Power or Fuel Supply
- Electric Heating: Confirm the circuit breaker or fuse controlling the heater is functioning.
4. Bleed the Radiators (if applicable)
If you have radiators, they may have trapped air preventing proper heating. Use a radiator key to release air until water starts coming out.
5. Inspect the Boiler Pressure
Check the pressure gauge on your boiler. If the pressure is too low (usually below 1 bar), refill the boiler as per the manual.
6. Check for Blockages
Inspect air vents and filters. Dirty filters or blocked vents can reduce heating efficiency.
7. Reset the System
Reset the boiler, thermostat, or heater according to the manufacturer’s instructions. This can resolve minor system errors.
Mold / damp spots
1. Identify the Cause
- Check for moisture: Mold thrives in damp areas. Inspect for leaks in pipes, roofs, or walls.
- Poor ventilation: Ensure rooms like bathrooms and kitchens are adequately ventilated to prevent moisture buildup.
2. Protect Yourself
- Wear gloves, a mask, and goggles to avoid exposure to mold spores.
- Open windows for ventilation while cleaning.
3. Clean Small Mold Spots
For small areas of mold (less than 1 square meter):
- Use mild detergent or vinegar:
- Mix white vinegar or dish soap with warm water.
- Scrub the affected area with a sponge or cloth.
- Rinse and dry:
- Wipe the area with a damp cloth and let it dry completely.
For tougher stains:
- Use a commercial mold remover (follow instructions carefully).
4. Address Larger Mold Areas
- If the mold covers a large area or is growing on porous surfaces (e.g., drywall, carpet), it’s best to contact a professional mold remediation service.
5. Prevent Future Mold Growth
- Fix leaks: Repair any leaks or water damage immediately.
- Ventilation: Use exhaust fans in bathrooms and kitchens. Open windows regularly to improve air circulation.
- Dehumidify: Use a dehumidifier to reduce indoor humidity levels (keep below 60%).
- Clean regularly: Wipe down surfaces prone to moisture, such as bathroom tiles and windowsills.
6. Monitor for Recurrence
- Keep an eye on the area to ensure the mold doesn’t return. Persistent mold could indicate an unresolved moisture problem.
Light does not work
1. Check the Light Bulb
- Inspect the bulb: Ensure the bulb is not burned out or loose.
- Replace the bulb: Try a new bulb of the correct type and wattage for the fixture.
2. Test the Light Switch
- Toggle the light switch on and off several times to ensure it’s functioning properly.
- If you have a dimmer switch, check if it’s set too low or malfunctioning.
3. Verify the Power Supply
- Test other lights or outlets: See if other electrical devices in the same room are working.
- Check the circuit breaker: Locate your electrical panel and see if a breaker has tripped. If it has, reset it by switching it off and then back on.
- Fuse box (if applicable): Look for a blown fuse and replace it.
4. Inspect the Light Fixture
- Check for visible damage, such as loose wires, discoloration, or a broken socket.
- Tighten any loose screws or components securely.
5. Test the Outlet or Circuit (if applicable)
- If the light fixture is plugged into an outlet, ensure the outlet is working by testing it with another device.
6. Check for a Timer or Sensor
- Some lights have built-in timers, motion sensors, or smart settings that could be misconfigured. Adjust or reset these settings.
Wi-Fi does not work
1. Check Your Devices
- Confirm connection: Ensure your device is connected to the correct Wi-Fi network.
- Reconnect: Disconnect and reconnect to the network to refresh the connection.
- Test other devices: Check if the issue is limited to one device or affects all devices.
2. Inspect Your Router
- Power cycle the router: Turn it off, wait 10-15 seconds, and then turn it back on. This can resolve temporary glitches.
- Check indicator lights: Look at the lights on your router or modem. Blinking or red lights may indicate a problem.
- Positioning: Ensure the router is in a central, elevated location free of obstructions for better signal strength.
3. Test Your Internet Connection
- Wired connection: If possible, connect a device directly to the router with an Ethernet cable to see if the internet works.
- Contact your ISP: If the internet is down even with a wired connection, there might be an outage. Contact your Internet Service Provider (ISP) for updates.
4. Reset Network Settings
- On your device, reset network settings or forget the Wi-Fi network and reconnect by entering the password again.
- Restart the device after making changes.
5. Update or Reset the Router
- Factory reset: If problems persist, reset the router to factory settings (use the reset button on the back). Reconfigure the network afterward.
6. Eliminate Interference
- Move other electronic devices (microwaves, baby monitors) away from the router, as they can interfere with Wi-Fi signals.
- Reduce the number of connected devices to avoid overloading the network.
7. Use a Wi-Fi Analyzer
- Apps or tools can help detect weak signals, channel congestion, or interference. Switching to a less crowded channel can improve connectivity.
Maintain your home
Welcome to your new home! To ensure a comfortable and pleasant living environment, it’s important to take care of the property during your stay. Regular maintenance not only keeps your home in good condition but also helps prevent potential issues.